- The agreement
- Accounts
- Acceptable use
- Messaging platform rules
- Your content
- Our intellectual property
- AI features
- Availability and changes
- Fees
- Suspension and termination
- Disclaimers
- Limitation of liability
- Indemnity
- Governing law and disputes
- General
- Contact
The agreement
These terms are between you and TechMaxima India Private Limited ("we", "us") and govern your use of the Rivenza dashboard, the Rivenza mobile apps and related services (the "Service"). By creating an account, signing in or using the Service you accept them. If you use the Service through a workspace set up by a business or agency (the "workspace owner"), the workspace owner's agreement with us also applies to that workspace, and where the two conflict for that workspace, the workspace owner's agreement prevails.
If you accept these terms on behalf of a company, you confirm that you have authority to bind it.
Accounts
- Accounts are created by a workspace owner or its administrators. You must be at least 18 and provide accurate information.
- Keep your password confidential. You are responsible for activity under your account. Tell your administrator or us at once if you suspect unauthorised use.
- Workspace owners are responsible for the people they invite, for the roles they assign and for removing access when someone leaves.
Acceptable use
You agree not to use the Service to:
- send messages to people who have not agreed to receive them, or contrary to the opt-in and opt-out rules of the channel used;
- send unlawful, deceptive, harassing, infringing or harmful content, including malware;
- impersonate a person or organisation, or misrepresent who a message is from;
- collect or use personal data without a lawful basis, or in breach of applicable privacy law;
- probe, overload, reverse-engineer or interfere with the Service or its security, or access it by any means other than the interfaces and APIs we provide;
- resell or provide the Service to third parties except under a written partner agreement with us.
Messaging platform rules
Channels such as WhatsApp, Instagram and Facebook Messenger are provided by Meta Platforms, Telegram by Telegram, and SMS and voice by carriers. Their terms, commerce and messaging policies apply to you when you use those channels through the Service, including template approval, messaging windows and quality ratings. A platform may restrict or block a number, page or account for policy breaches; we cannot override such decisions, though we will help you respond. We may suspend a channel or a workspace to protect the Service's standing with a platform.
Your content
Content you or your workspace's customers submit through the Service, including messages, contacts, knowledge base material and bot flows ("Content"), remains yours or the workspace owner's. You grant us a licence to host, process, transmit and display Content only as needed to provide the Service, to comply with law and to enforce these terms. You are responsible for having the rights and consents needed for the Content and for its use on the connected channels.
Our intellectual property
The Service, its software, design, documentation and the Rivenza name and logo belong to us or our licensors. Apart from the right to use the Service under these terms, no rights are granted. Feedback you give us may be used without obligation to you.
AI features
AI-generated drafts, answers, summaries and translations are produced automatically and can be wrong, incomplete or inappropriate for the context. Review them before they are sent to a customer, and configure AI agents with instructions suited to your business. We are not responsible for decisions made or messages sent on the basis of AI output. AI features may be rate-limited or changed as the underlying models change.
Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. We may add, change or remove features; for the removal of a material feature we give workspace owners at least 30 days' notice by email unless a legal or security reason requires faster action.
Fees
Fees are set out in the order or partner agreement under which your workspace is provided and are payable in advance unless agreed otherwise. Prices exclude taxes, which are added where applicable. Usage-based charges, such as channel conversation fees passed through from Meta or carriers, are billed as incurred. Overdue amounts may lead to suspension after notice.
Suspension and termination
You may stop using the Service at any time; workspace owners may close a workspace under their agreement. We may suspend or terminate access with notice if these terms or a platform policy are breached, if fees are overdue, or if required by law, and without notice where necessary to prevent harm to the Service, other customers or a platform relationship. On termination, Content is handled as described in the privacy policy, and workspace owners may export their data before closure.
Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements, be error-free, or that messages will be delivered by the connected platforms.
Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused. Our total liability for all claims arising out of or relating to the Service in any 12-month period is limited to the fees paid to us for the affected workspace in that period. Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot be limited by law.
Indemnity
You will defend and indemnify us against third-party claims, and the resulting costs and damages, arising from your Content, your use of the Service in breach of these terms, or your breach of a messaging platform's policies or applicable law.
Governing law and disputes
These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction, subject to any mandatory consumer protection you enjoy in your country of residence. Before starting proceedings, each party agrees to try to resolve the dispute by discussion for 30 days.
General
These terms, the privacy policy and any order or partner agreement are the entire agreement between us for the Service. If a provision is found unenforceable, the rest remains in effect. We may assign these terms to a successor of our business. Notices to workspace owners are sent to the email address on the workspace; notices to us go to the address below. We may update these terms; the effective date shows the current version, and material changes are notified to workspace owners at least 30 days before they take effect.
Contact
TechMaxima India Private Limited
Chennai, Tamil Nadu, India
support@rivenza.app