Features
Every feature, on the dashboard and in the app.
The whole platform is included in every partner workspace. Nothing here is a paid add-on your client has to be upsold into later.
Shared inbox
Every channel in one queue, with the tools a team needs to clear it.
Conversations from all of a client's channels land in one inbox. Agents see who is assigned, what has been promised, and what the AI suggests, without leaving the thread.
- Assign to agents or departments, one conversation or in bulk
- Labels, message statuses, favourites, archives, resolved and spam views
- Private notes visible only to the team, and canned responses for the rest
- Auto-translate incoming messages; reply in the customer's language
- AI summary of a long thread and an AI-drafted reply on demand
- Bot mode per conversation, with a full handover log when a human steps in
- Send a conversation to another workspace when a client has several brands
Channels
Inbox views
Messages
Inputs
Logic
Payments
Connectors
Bot builder
Flows a client can read, built by dragging blocks.
A visual canvas with more than 80 blocks: ask questions, branch on answers, look up or write data in the tools a client already uses, take a payment, and hand over to a human at the right moment.
- Start a flow from a keyword, any message, a schedule or an Instagram comment
- Test in the playground, then read every real run in the executions log
- Describe the flow in plain words and let the AI builder assemble the blocks
- Reuse blocks across bots; version and roll back a flow
- Runs on WhatsApp, Instagram, Messenger, Telegram, web chat and the in-app SDK
AI agents
Answers from the client's own material, with a human one tap away.
Build a knowledge base from a website, uploaded documents or written Q&A, give the agent a role and rules, and let it answer around the clock. When it is unsure, it hands over to the team with the context attached.
- Knowledge sources: website crawl, PDF and document upload, articles, Q&A pairs
- Prompted AI blocks inside any flow, including tool calls to external systems over MCP
- AI assist in the inbox: draft, summarise, translate, and suggest the next step
- An AI keyboard in the mobile app that works in any messaging app on the phone
- Every AI reply is logged with the sources it used
Where the AI shows up
Included
WhatsApp campaigns
Templates, broadcasts and commerce on the channel clients care about most.
Create and submit message templates, send broadcasts to segments, schedule them, and read delivery and reply reports per campaign. Sell inside WhatsApp with catalogs, order messages and payment links.
- Template builder with variables, media headers, buttons and approval tracking
- Segment by attribute, label or list; opt-out handling built in
- Pause, resume or stop a broadcast while it runs
- WhatsApp Flows for forms, bookings and lead capture without leaving the chat
- Catalog sync, cart and order messages, Razorpay and Stripe payment links
Tickets
Anything that needs follow-up becomes a ticket.
Raise a ticket from a conversation or from inbound email, give it an owner and a status, and track it to closure in the dashboard or the app.
- Email-to-ticket on a client's own domain, with DNS-verified sending
- Statuses, owners, notes and attachments per ticket
- My tickets, new, active and all views; daily ticket volume reports
- Create-ticket block for bots, so a flow can raise one automatically
Ticket sources
Contact hub
Pipeline
Contacts and CRM
One record per person, whichever channel they wrote on.
Contacts collect every conversation, attribute and note in one place. Move them through a pipeline on a stage board, book appointments on a shared calendar, and keep an external CRM in sync.
- Custom attributes captured by bots, agents or the API
- Smart lists that update themselves as attributes change
- Leads pipeline with a drag-and-drop stage board
- Calendar with bookable slots and reminders on WhatsApp
Reports
Numbers per client, ready for the monthly review.
Each workspace has its own overview, campaign and usage reports, so the numbers you show a client are theirs alone.
- Conversation volume by channel, response and resolution times
- Agent workload and availability
- Campaign delivery, reads and replies; click-to-WhatsApp and Meta ads performance
- Bot responses downloadable as spreadsheets
- Usage summary per workspace for your own billing
Report pages
Mobile app
Rivenza for iOS and Android.
A client's team gets the inbox, tickets, contacts, bots and reports on their phone, in Rivenza, the neutral app that pairs with your branded dashboard.
- Push notifications for new messages, assignments and mentions
- WhatsApp voice calls answered and placed from the app
- AI keyboard: draft, rewrite and translate replies in any app on the phone
- Share photos and files from other apps straight into a conversation
- Send WhatsApp templates, toggle bot mode, add private notes
- Switch workspaces; read cached conversations and tickets offline
- Light and dark themes; 11 languages
Developers
Open where a client's systems need it to be.
A REST API, webhooks and an MCP server let a client's developers, or an AI assistant, work with conversations, contacts and bots directly.
- REST API for contacts, conversations, messages, WhatsApp templates and chat
- Webhooks for inbound messages, status updates and bot events
- MCP server so AI assistants can build bots and read the inbox from tools like Claude
- Chat SDK to put the inbox channel inside a client's own mobile app
- Web chat and voice widgets for websites
Surfaces
Per workspace
Across workspaces
Workspaces and teams
One workspace per client, one login for your agency.
Every client lives in its own workspace with its own channels, team, settings and reports. Your agency team switches between them, and the partner portal keeps quotes, collateral and commissions in one place.
- Invite members with roles; group agents into departments
- Per-workspace notification rules for email and push
- Dashboard and app localised in 11 languages, with light and dark themes
- Usage summary per workspace for transparent client billing
See it with your own client's channels connected.
Write to us with the client you would onboard first. We will set up a partner workspace and walk through the dashboard together.