- Signing in
- Forgot your password
- Notifications
- AI keyboard
- WhatsApp calls
- Sharing files into a conversation
- Switching workspaces
- Offline mode
- Your data and account
- Agencies and partners
Signing in
Rivenza accounts are created by your workspace administrator, usually the agency or business that runs your customer messaging. Sign in with the email address and password they gave you. The dashboard is at rivenza.app; the app is the same login.
If you see "Please check your email or password", confirm the address with your administrator. Accounts are per workspace, so the same person can have separate logins for separate workspaces.
Forgot your password
Password resets are handled by your workspace administrator. In the app, tap Forgot password on the sign-in screen to see who to contact. The administrator can reset it from the dashboard under Manage members.
Administrators: if you have lost access to the administrator account itself, write to support@rivenza.app from the email address registered on the workspace.
Notifications
The app sends a push notification for new messages in conversations assigned to you, new assignments and mentions. If they stop arriving:
- Check that notifications are allowed for Rivenza in your phone's Settings.
- On Android, remove Rivenza from battery optimisation so the system does not stop it in the background.
- Sign out and back in, which re-registers the device.
- Ask your administrator to check the notification rules under Manage push notifications on the dashboard.
AI keyboard
The AI keyboard drafts, rewrites and translates replies in any app on your phone. It appears in your phone's keyboard list as AI Keyboard once you enable it.
iPhone
- In Rivenza, open the drawer and tap Enable AI Keyboard.
- Go to Settings › General › Keyboard › Keyboards › Add New Keyboard and select AI Keyboard.
- Tap the keyboard you just added and turn on Allow Full Access. The AI features need it to reach the service; the keyboard does not record what you type in other apps.
- When typing, long-press the globe key and choose AI Keyboard.
Android
- In Rivenza, open the drawer and tap Enable AI Keyboard.
- In your phone's keyboard settings, find AI Keyboard and turn it on.
- When typing, tap the keyboard switcher in the navigation bar and choose AI Keyboard.
The keyboard needs you to be signed in to Rivenza. If it shows a sign-in message, open the app once and try again.
WhatsApp calls
Calls with a customer on WhatsApp work when the customer has allowed calls from your business number. From a WhatsApp conversation, tap Call. If the customer has not yet allowed calls, the app offers to send a call permission request first; the customer's reply is recorded on the contact.
Incoming WhatsApp calls ring in the app like a phone call. Allow the microphone permission the first time you answer.
Sharing files into a conversation
From Photos, Files or any other app, use the system share sheet and choose Rivenza. Pick the conversation, add a note if you want, and send. Large videos are compressed before upload.
Switching workspaces
If your login belongs to more than one workspace, open the drawer and tap Switch workspace. Conversations, tickets, contacts and reports change to the selected workspace. Agents can also send a conversation to another workspace they belong to.
Offline mode
Without a connection the app shows the conversations and tickets it has already loaded and marks the screen "Offline mode". Replies you write are sent once the connection returns.
Your data and account
Your account and the conversations in your workspace belong to the workspace, which is managed by your administrator. To correct or delete your account data, or to close your account, ask your administrator or write to support@rivenza.app from your registered email address. We confirm deletion requests within 7 days and complete them within 30 days. The privacy policy explains what is collected and why.
Agencies and partners
Partner questions, workspace setup, channel connections and billing: write to support@rivenza.app with "Partner" in the subject line. Meta policy changes that affect WhatsApp or Instagram are announced to partners by email.